University of Connecticut

University Information Technolgy Services

Telephone: students

Account Information

Paetec/Campuslink is the provider and billing agent for long distance service.

All students can obtain a PBN (Personal Billing Number) which is required to make long distance calls by contacting thier Customer Service at 1-800-962-4772.

Access all of your account information via the Paetec/CampusLink website at: campuslink.paetec.com

 

Individualized Billing

Once a month, you will receive an email notification at your University e-mail address that your statement is ready to be viewed at:

 https://www.campuslink.paetec.com

If your account balance is under $2.00 at the time your bill is processed, a bill will not be emailed to you. If your account balance remains under $2.00 at the end of each school year, a statement will be emailed to your address indicated in our records.

Please keep your email address information current.

If you leave campus or move to a different room, you will need to update your address and e-mail with CampusLink.

You will not recieve a paper bill. If you require a paper bill of your account please contact Customer Service at 1-800-962-4772.

How to Pay Your Bill

Credit or Debit Card
    American Express, Discover, MasterCard or Visa

Online
campuslink.paetec.com

Phone
   1-800-962-4772

Pay by check over the phone:
   1-800-962-4772

Please have your financial institution's ABA routing number and your checking account number available.

This information can be located on the bottom of your checks; please have your checks available for reference when contacting our Customer Service representatives. Do not forget to void this check from your checkbook.

Check or Money Order
Include your 11-Digit Account ID and return in envelope provided

Mail to:

PAETEC Communications (UOC)
Cash Applications
One PAETEC Plaza
600 Willowbrook Office Park
Fairport, NY 14450

*Allow 7-10 business days for your payment to be received.

Avoid Additional Fees

Late Payment Fee: 60 days after invoicing, a 1.5% fee will be applied to all balances greater than $2.00.
Returned Check Fee: A $20.00 fee will be applied on your next bill.

PAETEC Rates
Rate information is available online by logging into your account at campuslink.paetec.com or by contacting Customer Service
at 1-800-962-4772. Rates are subject to change at any time, with or without notification. To ensure you have up-to-date rates, periodically check our website.

Managing Your Calling Budget
A $150.00 credit limit has been automatically set to help you manage your calling budget. If you exceed your credit limit, your PBN may be automatically deactivated. Your PBN will be reinstated after payment is received. To lower your credit limit or for questions about how your credit limit works, contact Customer Service. If your PBN is deactivated due to exceeding your credit limit, you are still responsible for any additional fees incurred, including any monthly service fees.

Collections Policy
Know the status of your account at all times. If you have not received your current billing statement, it is your responsibility to contact Customer Service to update your mailing information.

Should your account become more than:

30 days past invoicing, you may be contacted by PAETEC's Collections Department. They may contact you by phone, email or mail to remind you of the status of your account. Further collections activity will proceed as follows:

60 days after invoicing, your PBN will be deactivated until payment in full is received.

120 days after invoicing, your account will be reported to an outside collections agency, where it may begin to affect your credit.