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Faculty/Staff Voicemail

Voicemail is an optional feature that must be requested (additional charges may apply).
Click HERE if you need to request a voicemail box.

Activating your Mailbox

1-2 business days after requesting your voicemail box, complete the following steps to activate your mailbox:

  1. Dial the voicemail access number
    • Storrs:  On Campus = 6-5555;  Off Campus = 860-486-5555
    • Hartford, West Hartford and Vernon:  860-947-1191
    • Avery Point, Groton and Norwich:  860-887-9246
    • Waterbury:  203-754-2026
    • Stamford:  203-846-2598
    • North Haven and Hamden:  203-498-0553

  2. If calling from off-campus or from a shared phone (with multiple mailboxes)
    • When the system answers, press * key on your telephone.
    • The system will then prompt you to enter your mailbox number
      • Mailbox Number = 7 digit telephone number.
      • At non-Storrs locations, you may also use your 10 digit telephone number

  3. Listen to the tutorial. When the system prompts you to enter your temporary password, enter your 7 digit telephone number (without the area code)

  4. The system will then ask you to change your temporary password to a new password.  Your personal password must be between 6 and 15 digits long.

  5. Record your full name and then record your personal greeting when prompted.  When you have completed recording, press the # key. To restart your recording, press the * key.

Checking Messages

A message waiting light or stutter dialtone will alert you that there are new messages in your mailbox. The message waiting indicator will remain until all new messages have been retrieved.

  1. Follow the instructions above to access your mailbox
  2. Refer to the Quick Reference Guide below for menu options.

NOTE:  When you are finished using the voice mail system, always press the * key until the system says "goodbye" then hang up.


Voicemail Quick Reference Guide


Listening to Messages Press
Review Messages 1
Review Unheard Messages 1 + 1
Skip to Next Message #
Skip to Archived Messages # + #
Fast Forward and Delete 3 + 3 + 7

At End of Message Press
Replay Message 4
Check Date & Time Stamp 5
Forward Message to Another Mailbox 6
Forward Copy and Remove Introductions 6 + 6
Erase 7
Reply 8
Save 9

Changing Your Password Press
From Main Menu 4 + 2 + 1 + 1

Changing Your Greeting Press
Personal Greeting 4 + 3 + 1 + 2
Extended Absence 4 + 3 + 2
Recorded Name 4 + 3 + 3

Sending a Message Press
1. From Main Menu: 2
2. Record Message
3. When Finished Recording #
4. Enter Destination Mailbox Number*
5. Send Message #

Transfer a Caller Directly to Voicemail Press
1. While on a call, start transfer process Transfer
2. Listen for dial tone, then dial voicemail
3. When system answers (press * twice) * + *
4. Enter the 7-digit mailbox number.
5. Send Caller Transfer

*If you don't know the mailbox number, press # and then spell last name.
(If name has a Q, press 7; if it has a Z, press 9.)


View Voicemail Quick-Reference Card




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Updated: 11/1/2010