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Configure a Shared Mailbox in Outlook 2003/2007

 

Open the Control Panel by accessing the Windows Start Menu then Contol Panel.

Screenshot of Windows Start Menu with Control Panel section highlighted
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In the Control Panel open the Mail icon.
Windows Control Panel window open with Mail icon highlighted
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Click the Show Profiles button.
Mail Setup - Exchange window open with 'Show Profiles' button highlighted
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Click the Add button to begin the process of creating a new mail profile.
Mail window open with the 'Add' button highlighted
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Create a descriptive title for the profile of your Shared Mailbox/Department e-mail account. Select OK to continue.
New Profile window open with the 'Profile Name' field filled in with 'Shared Mailbox' text
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Select the option to Add a new e-mail account.
Outlook E-mail Accounts dialogue showing options for E-mail or Directory, with option for 'Add a new e-mail account' selected
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Select the option for Microsoft Exchange Server.
E=mail Accounts window open with the 'Microsoft Exchange Server' option selected

In the Exchange Server Settings dialogue, ever the following settings:

Microsoft Exchange Server exchange1
Use Cached Exchange Mode unchecked
User Name Enter your dept/shared resource account name here (ex: resource0177)
Check Name click this button to populate remaining settings from the server

 
E-Mail Accounts window open with the Microsoft Exchange Server field with text 'exchangea' entered, Use Cached Exchange Mode unselected, User Name with 'resource0177' text entered, and Check Name button selectedE-Mail Accounts window open with the Microsoft Exchange Server field with text 'exchange1' entered, Use Cached Exchange Mode unselected, User Name with 'resource0177' text entered, and Check Name button selected

Click the NEXT button and you're done!

Updated: 11/5/09